COVID-19 Update (24/03/20)
Status:
- Our website remains open for orders
- Our warehouse and courier partners are operational
- Our customer service and sales team are working from home and are available via telephone, email and live chat
A message from Elliot Lees-Bell, Managing Director.
Firstly, our thoughts are with all those who are affected by COVID-19.
Our customer service and sales teams are now working from home and will be on-hand to answer any questions and help with your order. Our warehouse remains open and our team are practising high levels of hygiene and cleanliness to protect their own wellbeing and to safeguard our customers.
All deliveries are continuing as normal and we are in constant contact with our delivery partners to ensure that the safest practices are being followed. They'll sign on your behalf upon delivery, where possible sanitise hands prior to arrival and handling goods, and keep a sensible distance at all times.
The future is a little uncertain. There's likely to be some delays with delivery and stock arriving from our manufacturers, but we are still taking orders as usual. Products that are shown as ‘In Stock’ on our website are available to ship right away. At the moment, products with an estimated lead time (e.g. 3 - 7 days) will be fulfilled, but may take a little longer than usual.
As the next few days and weeks unfold we might have to take additional steps to protect both you and our staff - rest assured, we'll keep you updated along the way.
Thank you for your patience and support, and from all of us at Tap Warehouse we hope you stay safe and healthy.
How long will my delivery take?
Items in stock and ready for immediate dispatch display ‘In Stock’ and ‘Next Day Delivery Available’. Other items show the estimated delivery time, such as 1-2 or 2-4 working days. This information is given to you on each product page throughout the website, as well as in the basket prior to checkout, and in the checkout process itself.
You will be able to split up your order into multiple deliveries during the checkout if they have different lead times.
How much does delivery cost?
- Orders over £250 receive FREE standard delivery to mainland UK
- Orders under £250:
For orders under £250, the charge* is displayed on every product page just under the 'Add to Basket' button, and is dependent on the size of the item. You will only pay a single charge regardless of how many products you buy.
* Additional charges will usually apply to some areas of Northern Scotland and Scottish Isles, Channel Islands and Northern Ireland; and also to some areas of mainland UK for very large or fragile items that are sent by pallet.
Next day, weekend & time-specific deliveries
If an item is 'In Stock' and 'Next Day Delivery Available', you will also be able to choose a number of other delivery options during the checkout. Depending on the service, additional delivery charges may apply.
For our other items that show a delivery estimate, you will not be able to choose next day or timed services. We aim to deliver the item within the advertised timescale.
International delivery
We deliver small items (taps, shower fittings, accessories, small kitchen sinks, mirrors etc.) to most of Europe. You will be informed if any of the items in your basket are not able to be sent to your country during the checkout process.
If your country is not listed, or if you want to order a larger item, we may still be able to help. Please call us on 01202 55 66 55.
Large item orders
Please note, the driver will not be able to take the items in to your property, so we recommend that you have 2 able-bodied people to help take delivery if you have ordered large or heavy items. The driver will wait for you to check for any signs of damage. Please notify us of any transit damage either on the delivery note, or if there isn't time to check the items thoroughly upon delivery then within 48 hours of receipt. This does not affect your statutory rights with regards to manufacturing defects and faults.
Returns & Collections
For unwanted items we offer 90 days for a credit note, and 30 days for a refund. Please note that there are a few items we are unable to take back, including some special finish taps and showers, toilet seats that have been opened, and bespoke orders. See our full returns policy.
We now offer a collection service for unwanted items. This is particularly useful for fragile, bulky items that are difficult to transport. Unwanted items can be collected at a convenient time and place via our own transport partners, typically within a 1 or 2 hour window. This is a chargeable service - for full details, please see our returns policy.