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What is your returns policy?

Returning unwanted items

We know that occasionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:

  • 30 days to return your items for a refund
  • 90 days to return your item for a credit note (valid for 12 months from date of issue)
  • Convenient collection of unwanted items available*
  • Top customer care on hand to help at all times - we’re rated ‘Excellent’ on Trustpilot.

*Collection & redelivery fees will apply for unwanted items. Please see the ‘charges’ section below. Unwanted items can also be sent back to us via your choice of transport.

Please contact our customer service team to arrange a return before sending any items back.

Should you decide you no longer want an item, you have 30 days from the delivery date to return it for a full refund. After 30 days, you can receive a credit note for items returned up to 90 days from the date of delivery. Credit notes are valid for 12 months from date of issue. 

We ask that you ensure the item is unused, in its original packaging, has not been installed, and is suitable for resale. When sending the item back to us, please ensure you do not write or stick anything on the product box itself.

We understand that returning fragile items can be difficult. We now offer a collection service at a time and place to suit you - details on this including charges are below. 

Please note that we cannot accept returns or exchanges for items that have been used, installed, or made-to-order.

Our Returns Address:
Please contact our team to arrange a return before sending your item back

1 Cobham Road

Ferndown Industrial Estate


BH21 7PE

Optional Collection Service + Charges

  • For small items, we’ll send DPD to collect within a 1-hour slot. Our team can select a specific day that suits you, or collect from an alternative address. The charge for this is £9.99. Please note that area exclusions and service restrictions apply to carriers.
  • Large, fragile items are priced at £29.99 for the collection of a single box, or £39.99 for multiple boxes and single fragile items that are not in a box.
  • If there was a surcharge on our original order due to additional transport costs, we’ll apply a similar charge to your collection. Our team will be happy to let you know how much this will be, and generally it applies to areas of Northern Scotland, Channel Islands, Scottish Islands and other harder-to-reach areas of the UK.
  • We are unable to collect international orders.
  • You are welcome to arrange your own method of transport back to us instead, but we recommend selecting an appropriate courier and insuring the items. We cannot compensate you for any damage caused whilst the item is in yours or your selected courier's possession.
  • If you are exchanging your item, you will be charged a combined collection and delivery fee.


If you change your mind and would like to exchange your product(s) for something else from our site, the simplest way of doing this is by returning your unwanted item as per our policy on this page, and placing a separate order for the replacement item. 

Alternatively, we may be able to arrange a collection of your unwanted item at the same time as delivering a replacement. You will be required to pay for your new item (and any applicable delivery charges), and we will process and refund your original item once it has arrived back and can be inspected by our warehouse team. Please note that the value we refund you for your original item will include a reduction for the relevant collection charge incurred. Please speak to our customer service team if you would like to arrange an exchange using our optional collection service.

Damaged & Faulty Items

This returns policy applies to unwanted, as-new items returned within the timescales set out on this page. If you have received a damaged item, or if your item has a manufacturing fault before or after use, please use the following links:

My order has arrived damaged
I need help with a faulty product

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