Skip to navigation Skip to content

How long is your returns period?

Returning unwanted items

We know that occasionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:

  • 30 days to return your items for a refund
  • 90 days to return your item for a credit note (valid for 12 months from date of issue)
  • Convenient collection of unwanted items available*
  • Top customer care on hand to help at all times - we’re rated ‘Excellent’ on Trustpilot.

*Collection & redelivery fees will apply for unwanted items. Please see the ‘charges’ section below. Unwanted items can also be sent back to us via your choice of transport.

Please contact our customer service team to arrange a return before sending any items back.

Was this article helpful?


Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Opening Hours
Mon - Thurs: 8am - 8:45pm
Friday: 8:30am - 4:45pm
Saturday: 9am - 4:45pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Opening Hours
Monday - Thurs: 8:30am - 5pm
Friday: 8:30am - 4:45pm
Saturday: 9am - 4:45pm

Our buying guides will help you choose your new kitchen or bathroom with confidence.

View Buying Guides

Our kitchen and bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.

View Interior Guides

We’ll take you through all the vital knowledge required to complete the job yourself.

View How To Guides

Rated as "Excellent"

All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.

Book a free phone consultation

If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top