Skip to navigation Skip to content

What do I need to do with the returns form you've sent me?

The returns form is designed to make sure we can process your return as swiftly and effortlessly as possible. 

You’ll need to print your returns form, fill out the relevant details then secure it to the parcel you’re returning - either inside the box or attached to the outside.

We know that asking you to print a form is a little backwards, and we're working hard on streamlining our returns process and giving you the ability to handle things online instead. In the meantime, if you can't access a printer, please pop the SC# number and returns reasons on a piece of paper and include this within your package.

Our Returns Address:
Please contact our team to arrange a return before sending your item back

1 Cobham Road
Ferndown Industrial Estate
BH21 7PE

Please note that this is not the same address as our dispatch warehouse, so take care to send it back to the right place!

If you need any help, our customer service team are here for you.

Was this article helpful?

Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Opening Hours
Monday - Thursday: 8:00am - 8:45pm
Friday: 8:00am - 5:45pm
Saturday: 9:00am - 1:00, 2:00 - 5:00pm
Sunday: Closed

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Opening Hours
Monday - Friday: 8:30am - 4:45pm
Saturday - Sunday: Closed

Our buying guides will help you choose your new kitchen or bathroom with confidence.

View Buying Guides

Our kitchen and bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.

View Interior Guides

We’ll take you through all the vital knowledge required to complete the job yourself.

View How To Guides

Rated as "Excellent"

All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.

Book a free phone consultation

If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top