Skip to navigation Skip to content

How do I register a guarantee?

Many of the products we sell include a guarantee (or warranty) provided by the brand in question, typically for a period of time ranging from a few years through to 'lifetime'. 

Brand warranties form a contract between the manufacturer and you as the end user. They will all have their own specific terms and conditions, as well as certain exclusions for 'wear and tear' components such as cartridges within taps or rubber seals within shower doors. Warranties do not replace your rights as a consumer under the Consumer Rights Act 2015, Sale of Goods Act, or any other relevant legislation.

Information about a brand warranty will usually be detailed within documentation provided alongside the product and contained within the box. Alternatively it may be detailed on the brand's website. 

Some brands will require you to register your warranty shortly after purchase. The brand should tell you if this is necessary and provide details of how to do so. We strongly advise that you check and read all documentation provided with the items you order from us. As an example, Crosswater requires you to register your guarantee to receive an extended warranty period, and you can do this on their guarantee registration page.

If you are at all unsure then please get in touch and we'll be happy to help.

Was this article helpful?

Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Monday - Thursday: 8am - 8:45pm
Friday: 8am - 4:45pm
Saturday: 9am - 4:45pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Monday - Friday: 8:30am - 4:45pm

Buying Guides, Inspiration & News

Visit our blog which is full of advice, guides and inspirational content to help you create your dream home.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top