Skip to navigation Skip to content

Can my order be left with a neighbour or in a safe place?

Most of our small and medium sized orders ship with DHL Parcel UK or DPD. Both couriers will normally send you an SMS/email and this will allow you to arrange directly for your delivery to be left safely.

For large or fragile products delivered by our specialist delivery partners, you will receive a call/SMS/email before delivery takes place, and you may instruct the delivery partner directly should you wish your order to be left safely or left with a neighbour.

Please note that we cannot take any responsibility for lost or stolen orders should you choose to request your delivery to be left without a signature. We recommend that where possible you are present to receive and sign for deliveries.

Was this article helpful?

Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Monday - Thursday: 8am - 8:45pm
Friday: 8am - 4:45pm
Saturday: 9am - 4:45pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Monday - Friday: 8:30am - 4:45pm

Buying Guides, Inspiration & News

Visit our blog which is full of advice, guides and inspirational content to help you create your dream home.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top