Skip to navigation Skip to content

How do I know if my order is a small, medium or large delivery?

We select the best delivery service partner based on the size and fragility of the items you purchase. All delivery partners will make contact with you before delivery, either by SMS, email or telephone. You can find out more about what to expect with your delivery here.

Small (S) or Medium (M) deliveries are handled by DHL Parcel UK or DPD (unless indicated as ‘delivered direct from our supplier’). DHL Parcel UK and DPD will provide SMS/email delivery updates, including (in most cases) a 1-hour time slot on the day of delivery.

Large (L), Extra Large (XL) or Palletised (P) deliveries are handled by our specialist delivery partners: Abby Logistics, Scolliams or Pallex (unless indicated as ‘delivered direct from our supplier’). 


The size of your delivery will be indicated by an (S), (M), (L), (XL) or (Pallet) showing within the stated delivery method. For example, 'Next Day Delivery (S)', or 'Standard Fragile Delivery (L)'. 

If you order multiple products and they are being delivered together, the delivery size will be the largest from the products chosen. For example, if you order a tap (S) and a granite kitchen sink (L), your delivery will be Large (L).

You can see the delivery size in the following areas:

1.) On the product page, under the 'add to basket' button

 

2.) On the product page, under the 'Delivery' tab once you have entered your postcode

 

3.) Within the checkout process, after you have entered your delivery postcode

 alt=

 

4.) On your order confirmation email (if you have purchased via our website)

Showing a customers order size on the confirmation page

If you are unsure or have any questions about deliveries, our customer service team will be happy to help.

Was this article helpful?


Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Monday - Thursday: 8am - 8:45pm
Friday: 8am - 4:45pm
Saturday: 9am - 4:45pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Monday - Friday: 8:30am - 4:45pm

Buying Guides, Inspiration & News

Visit our blog which is full of advice, guides and inspirational content to help you create your dream home.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top