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My payment has failed

If your payment has been declined, you may like to try an alternative payment card, or select Paypal. Unless you've seen an order confirmation page and received an order confirmation email, your order will not have been accepted.

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details to make sure the information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
  • If you've checked all of the above, try paying with another card.

If you're concerned that the error is at our end, please contact our team with details of any messages or error codes that are displayed and we'll do our best to help sort things out.

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