Skip to navigation Skip to content

Why is my order delayed?

Occasionally, the delivery time you’ve been given can change due to unexpected delays or issues. We will update you as soon as we hear about any delays to your order via email.

We have a dedicated Product Solutions Team tasked with sourcing and offering alternatives to help keep your project on track. We will try to offer you an alternative wherever possible. You can also choose to receive a refund or wait for your original item to arrive.

Was this article helpful?

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you find what you need.

Email Sales

Opening Hours
Monday - Thursday: 8:00am - 8:45pm
Friday: 8:00am - 5:45pm
Saturday: 9:00am - 1:00, 2:00 - 5:00pm
Sunday: Closed

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Opening Hours
Monday - Friday: 8:30am - 4:45pm
Saturday - Sunday: Closed

Our buying guides will help you choose your new kitchen or bathroom with confidence.

View Buying Guides

Our kitchen and bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.

View Interior Guides

We’ll take you through all the vital knowledge required to complete the job yourself.

View How To Guides

Rated as "Excellent"

All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.

Book a free phone consultation

If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top