Our Returns Policy
We know that ocassionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:
• 14 Day Money Back Guarantee
• 60 Day Product Exchange
So should you decide you don't want a product, you have 14 days from the delivery date to return it for a full refund. We ask that you ensure the item is unused, in its original packaging, uninstalled, and suitable for re-sale. Please contact our customer care team to arrange a return. Also, when sending it back to us, please ensure you do not write or stick anything on the product box itself. Please note that we do not cover the cost of returning unwanted goods.
Alternatively, even after the 14 day returns period, we can still help you exchange your product for something else up to 60 days after the delivery date. Perhaps you've had a rethink about your bathroom, or its only after your installer has arrived that you have realised that you have selected the wrong items. All is not lost! We can't offer a monetary refund, but we'll be happy to take your unused, uninstalled, boxed items back as a credit against an alternative. Simply call us, or let out customer care team know, and we'll be happy to assist.
When returning faulty goods:
a.) because you believe that the product is defective, we will examine the retuned product and notify you of your refund or exchange via email within a reasonable period of time. We will usually process the refund or exchange as soon as possible and in any case within 30 days of the day we confirmed to you via email you were entitled to a refund or exchange for the defective product. We may be able to solve issues without the need to return complete products, and we may ask you to photograph faults to speed up the returns process. If the goods need to be returned to us, we will arrange a free-of-charge collection from your delivery address. We will notify you of the date of collection, and a time slot in which the courier will attempt to collect. If after having confirmed the time and date with us, you are then not there to hand over the goods, you are then responsible for sending the goods back to us at your own cost.
b.) if you return the goods to us inside of the stated returns period, claiming they are defective, and testing shows them not to be, we will recover the cost of collecting the goods from you from the refund of the price of the goods.
c.) if you return the goods to us outside of the stated returns period, claiming that they are defective, and testing shows them not to be, we reserve the right to refuse the refund and send the goods back to you at your cost. We may, at our discretion, choose to retain the goods and refund you the cost of the goods, less the cost incurred from our courier collecting the goods, and also less a restocking fee of up to 25% of the price paid for the goods for returning the goods outside of our stated returns period.
If you have any more question about our returns policy, do not hesitate to email our customer services department at firstname.lastname@example.org